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For the Security of Personal Information, please see the Library’s Privacy Statement for details. This statement has been prepared in accordance with the Federal Privacy Commissioner’s Guidelines for Federal and ACT Government World Wide Websites

Processing Your Order

Your order will be processed and dispatched by the Library’s sales and promotion staff within 3 working days from receipt of order. If we are unable to fulfil your order, we will notify you as soon as possible.

Orders within Australia

All Australian prices are inclusive of GST.

Overseas Orders

All overseas prices are exclusive of GST (Goods and Services Tax). This tax will be deducted upon checkout.

Postage and Handling

Within Australia
No. of Items Parcel Post Express Post
1 $5.00 $8.00
2 – 4 $8.00 $20.00
5 + $17.00 $40.00
International
No. of Items Parcel Post Express Post
1 $15.00 $20.00
2 – 4 $30.00 $35.00
5 + Available on request Available on request

Exchange and Refunds

If you receive an incorrect or faulty product, please Contact Us immediately and we will arrange, as appropriate, either a goods exchange or a refund. We ask that you Contact Us before returning the incorrect or faulty product. Goods will not be accepted for return or refund later than 30 days after you receive the goods. To assist with processing the return, please return the original packaging.

If your order is lost during delivery we will, depending on availability, send you a replacement once the maximum delivery time has expired. We ask that you contact your local mail centre before contacting us in case your order is being held for you there. All replacement items for lost/damaged products will be dispatched at our cost.

All exchanges and replacements are subject to availability.

If you wish to query your final payment please Contact Us.

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National Library of Australia